Refund and Return POLICY

We want you to love your Luxe Master gaming chair. We believe that you’ll immediately feel the quality and true, ergonomic comfort that results from our commitment to quality manufacturing and engineering excellence.

If you still have questions about your product upon taking delivery, we encourage you to contact the awesome Luxe Master Customer Experience Team. We’ll help you get the most out of your high-performance gaming chair so you can get the most out of your gaming.

All of our products are covered by our limited warranty. If the product still doesn’t work for you, you have the right to return it subject to the conditions described below.

We can only accept returns for items purchased directly from us on LuxeMasterProducts.com. For purchases made with any other distributor, please contact the relevant distributor to arrange a return.

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Return / Restocking Fee 

FREE 

Validity Period for Returns

Up to 45 days from the date you received your product, based on our tracking records. 

You must provide us with the tracking details for the returned goods within 7 days of initiating your return.

Return Shipping Fees 

You are responsible for all return shipping fees and costs.

Damage Fee

Damage fees may apply if original packaging is not returned, or goods or packaging are damaged or missing parts when we receive them.

Conditions of Return

• Goods are returned in the Original Packaging in Excellent Condition 

• Goods are Completely Disassembled 

• Goods are received into our warehouse within the 49-days validity period 

• Goods must be marked as “Returned Goods”

We may reject returns with damaged packaging.

Refund 

• Initiated within 14 working days after the returned goods pass our inspection 

• Will be processed via the same means of payment used for the initial transaction and credited to your account within a few days, depending on your bank's practice. 

• Any shipping costs paid by you when making your purchase will not be refunded.

Please follow our return instructions. You are responsible for ensuring that the goods are returned to the correct location in good condition, including its original packaging. We are not responsible for any items that are lost or damaged while in transit or rejected because it was sent to the wrong address. 

For high value goods, we encourage you to pay for shipping insurance to safeguard against any loss or damage. You are responsible for any insurance claim filing with the carriers. 

If the returned goods show signs of wear and tear that are beyond what is reasonably expected for you to try them out for suitability (i.e., overhandling), or the packaging is damaged and cannot be reused, we reserve the right to deduct from your refund the loss in the value of our goods that we reasonably determine to have resulted from your overhandling or the damage you caused to our goods (including their packaging). 

All refund and return decisions by Luxe Master are final.

If you need to return an item, please send us your order number and product details using the support form. We will respond quickly with the return instructions that you will need.